FAQs

Modern Slavery Statement -Workwear Australia Online

Workwear Australia Online and its related brands are committed to conducting business ethically and responsibly. We recognise the importance of identifying and addressing risks of modern slavery and human rights abuses within our operations and supply chain.

Our Business
We are an Australian-owned supplier of custom workwear, uniforms, and promotional apparel. Our operations involve the sourcing, decoration (embroidery, screen printing, and transfers), and distribution of garments from a range of reputable Australian wholesalers and manufacturers.

Our Supply Chain
We source garments and accessories primarily from established Australian distributors who, in turn, work with manufacturers both domestically and internationally. We work only with suppliers that maintain strong ethical sourcing standards and comply with Australian import, labour, and safety regulations.

Our Commitment and Actions
    •    We select suppliers who demonstrate transparent sourcing practices and provide assurances that their manufacturing partners do not engage in forced, bonded, or child labour.
    •    We review supplier ethical sourcing policies, codes of conduct, and compliance statements as part of our ongoing relationships.
    •    Our business operates entirely within Australia and adheres to Australian workplace laws and the Fair Work Act.
    •    We communicate to all team members and contractors the importance of ethical and fair treatment of all individuals involved in our supply chain.

Continuous Improvement
While our business is below the reporting threshold under the Modern Slavery Act 2018 (Cth), we remain committed to improving transparency and working with suppliers who share our values of fairness, accountability, and respect for human rights.

Many of our partner brands offer garments made from recycled or organic fibres. These are clearly marked on our product pages.

We use recyclable packaging materials where possible and consolidate shipments to reduce waste.

What is Workwear Australia Online’s approach to workplace ethics?

We believe ethical business starts with the people behind it. Our workplace culture is built on respect, fairness, and accountability — ensuring that every team member, supplier, and customer is treated with integrity.

How do you support fair and safe working conditions?

Our staff work in safe, well-maintained environments that comply with Australian workplace laws and health and safety standards. We also ensure our partner facilities share the same commitment to worker wellbeing.

Do you have an anti-discrimination or equal opportunity policy?

Yes. We provide an inclusive, diverse, and respectful workplace that values all individuals equally, regardless of gender, background, or belief. Every member of our team is supported to contribute and grow.

How do you ensure ethical conduct across your operations?

We maintain clear codes of conduct covering honesty, confidentiality, conflict of interest, and responsible business practice. These principles guide all decisions, from customer service to supplier partnerships.

Simply browse our range, select your items, choose sizes and colours, then add them to your cart. Once you’re ready, proceed to checkout to confirm your shipping and payment details.

Yes, if you prefer, you can email your order to sales@workwearaustraliaonline.com.au. Just include style codes, colours, quantities and sizes.

We accept all major credit cards, PayPal, and Apple Pay. Business account customers can also request payment via invoice or purchase order.

Yes, trade and business customers can request this option by contacting our sales team.

Yes, all online purchases generate a tax invoice automatically and are emailed to you once payment is confirmed.

If production or dispatch hasn’t started, we can often adjust or cancel the order. Contact us promptly with your order number.

Shipping rates are calculated at checkout based on weight, size and destination. We offer competitive flat-rate and express options Australia-wide.

Yes, we deliver to all metro and regional areas across Australia

Standard delivery typically takes 3–7 business days. Custom-branded or embroidered items may take an additional 5–15 business days.

Yes, you’ll receive a tracking link via email once your order has been dispatched.

Yes, express shipping is available at checkout (qualified orders). For large or recurring orders, we can arrange tailored logistics solutions—contact us for details.

Our team works closely with delivery partners to ensure prompt delivery. If an issue arises, we’ll liaise with the courier directly to resolve it efficiently.

Every product page includes a detailed size chart. We recommend checking these carefully before ordering, as sizes can vary by brand.

Yes, our size charts are provided directly by each brand and reflect garment measurements accurately.

Absolutely. Our team can recommend suitable styles, fabrics, and decoration options based on your industry and requirements.

Yes, samples can be purchased for review prior to bulk or decorated orders.

We stock a wide range of leading workwear and uniform brands including Winning Spirit, Biz Collection, Syzmik, JB’s Wear, AIW, and more.

Our website reflects current stock from our suppliers. If an item is unavailable, we’ll contact you with suitable alternatives.

Yes, we offer embroidery, screen printing, Supacolour and heat transfer decoration services - contact us!

Once your order is placed, simply email your logo file (preferably in vector format, e.g. .ai or .eps) to sales@workwearaustraliaonline.com.au.

Minimums vary depending on decoration type, but we can usually accommodate small runs for embroidery.

Yes, all decorated orders receive an artwork proof for approval before production begins.

Decoration typically adds 5–15 business days to standard lead times, depending on order volume.

No, you can checkout as a guest. Creating an account makes it easier to view order history and repeat purchases.

Yes, we offer trade accounts for approved businesses and organisations with ongoing uniform requirements.

Yes, volume discounts apply to larger orders. Contact our team for a custom quote.

If you have an account, you can log in anytime to view your order history and download invoices.